FREQUENTLY ASKED QUESTIONS

Please review the Frequently Asked Questions below. If you have any unanswered questions, please don’t hesitate to contact us. We offer free quotes on moving and storage services.

Is TriState Licensed and Insured?

Yes! TriState Moving and Storage is fully Licensed and Insured. Additionally, our drivers and movers are professional movers and are trained by TriState Moving and Storage.

Do you move on weekends?

Yes – TriState Moving and Storage is open 24/7. Although our offices are closed on Sundays, our trucks are operating and moving every day of the week.

How do I confirm my move?

You can call our office and a TriState representative will call the day before your move to confirm your move with you.

Will TriState Moving and Storage insure my move?

Yes – Under the movers law we are required to insure your items for 60 cents per pound per article for any material that is transported. However you can purchase additional insurance from companies such as MovingInsurance.com or Baker Moving insurance.

When does the clock start running on my move?

The time starts when the movers get to your door, but we do have a standard 1-hour travel time that’s tacked on at the end of the move (this 1 hour is for the time to drive to your location and back to our office).

How do I lock in my moving date?

You lock in a moving date by calling our office and placing a deposit with one of our customer representatives.

If I need to cancel my move what do I need to do?

If you need to cancel your move, then we advise you to do so as soon as you find out. We have a 48 hour cancellation policy: you must let us know about your cancellation 48 hours before your moving date.

I'm in a bit of an emergency, can you move me on short notice?

Yes! We can move you on short notice but you would have to call our office as soon as possible for more information.

Will the movers wrap my furniture so it doesn't get damaged?

Yes all furniture is wrapped with quilt pads for protection.

Do I pack or does TriState pack for me?

You have a choice to pack your own items or you can have our professional movers pack and label all your items (we do charge extra for materials).

What forms of payment does TriState take?

We accept Visa, Master Card, Discover card and cash. The only type of checks we accept is cashiers check or certified checks.

Can I buy boxes from you?

Yes, we can bring boxes on the day of the move or you can have a box delivery before your actual move date.

Where can I get more information about the moving process?

You can get more information on the Residential Moving or Commercial Moving pages depending on your type of move. Additionally, feel free to check out our Moving Tips for a quick listing of helpful moving tips. However, as always don’t hesitate to call us directly with any questions that you may have.

WHAT OUR CUSTOMERS HAVE TO SAY

Still thinking twice if you'll bet your next move on us? Here are some reviews of our past customers.

The team was prompt, professional and pleasant. The estimate was on point. I will definitely use Sergio’s team again.

These guys are the real deal. I’ve moved with them twice now and appreciate the professionalism & quality of their service. Highly recommend. Sergio & Erwin, y’all come on back for a drink on me anytime!

I have utilized Tristate Movers on mare than one occasion The employees assigned to move my daughters furniture and belongings from one location to another was excellent The 2 Young men assigned to move her household goods were extremely professional, paid attention to detail ensuring her valuables (art work, antiques) we're handled with the utmost care. I was extremely pleased with the move and would not hesitate do use this company again. I highly recommend Tristate Movers you won't be disappointed!!

They were on time and the movers were courteous and professional. I was disappointed though that the sales rep did not send a big enough truck to make one trip, I would have cost me hundreds more for them to make two trips. Now I’ve been finishing my move with my 5×8 trailer for the past week .

Chris and Adonis were wonderful. The company was up front about the pricing and additional add-ons that we needed for the move. The movers showed up on time and were professional throughout the morning. We got the move done in about 3:30 hours and again, Chris and Adonis moved as fast as possible. They moved my TV and other sensitive items with care and after finally unpacking, we aren’t missing anything and nothing got damaged. Definitely recommend this company over the other because the pricing is fair and affordable for some really good work. I will for sure be using Tristate again and hopefully get Chris and Adonis again! Amazingly hard workers!